TERMS AND CONDITIONS
No booking is confirmed until a full deposit has been received and Emocean Liveaboards have sent a confirmed booking notification / contract for you. The deposit, balance, cancellation and amendment to booking details below are standard. For your chosen liveaboard, Emocean Liveaboards will send the specific terms and conditions relevant to your booking for your approval and signing. Please ensure to retain your booking, that all payments are received by Emocean Liveaboards by the specified payments dates. All fees are to be paid by the sender.
The booking will have a lead name and this person assumes the responsibility for all persons pertaining to that booking.
Prices are subject to change without notice. All taxes or charges imposed by each government or authority must be paid by the client unless otherwise instructed by Emocean Liveaboards.
All special offers are subject to availability and may be withdrawn or amended at any point prior to confirmation.
Deposits are 30% to be made at the time of the booking. (Please note some liveaboards may require a different deposit however we will notify you at the time of booking) No booking is confirmed until the deposit is received. Upon this a booking confirmation will be sent to you. Please do not arrange any travel until you receive this.
Balance payment is required 90 days prior to departure. Any booking made within 90 days of departure requires a full payment. Payments can be accepted by Pay Pal or bank transfer. Failure to pay the balance payment at the required time may result in your booking being cancelled with applicable fees. (Please note some liveaboards may require this at a different date however we will notify you at the time of booking)
All cancellations must be received in writing to Emocean Liveaboards. Cancellations more than 90 days from departure will have deposit returned minus bank fees and any administration costs. (Please note some liveaboards may have a different policy however we will notify you at the time of booking).
Cancellations within 90 days of departure are subject to no refund. The full cost of the trip applies.
AMENDMENTS TO BOOKINGS
If you need to amend your bookings, please contact Emocean Liveaboards as soon as possible. Emocean Liveaboards will do our utmost to accommodate you and advise you of any fees to amend your booking prior to changing.
Emocean Liveaboards hopes you have the holiday you have been dreaming of however in the event of a complaint, please follow the procedures below.
1. As the contract is between the liveaboard and the client, initially please raise your concerns whilst on board at the earliest opportunity so it can be resolved quickly. Please ensure you speak with the manager, cruise director, captain or senior staff member but do keep us informed.
2. If your issue cannot be resolved, do please contact Emocean Liveaboards and we will attempt to resolve the situation for you on your behalf. We are here to support you.
3. Please ensure you take records, photos if necessary. The more information you have, the better we can aim to assist you. Emocean Liveaboards can also guide you through and act as your liaison to make a formal complaint. Formal complaints need to be made within 21 days from returning from your diving holiday.
Emocean Liveaboards cannot be held responsible or liable for any personal injuries, wrongful death or property damage that may occur during your trip as a result with the risks associated with scuba diving or that of third parties. You will also be asked to sign a liability release waiver once on board.
It is the clients’ responsibility to ensure they have the correct passport requirements and a sufficient validity period and visa requirements for entry to the location and any transit countries for their chosen liveaboard cruise. Emocean Liveaboards are not responsible for your country entry requirements or any delay due to failure to comply with immigration requirements.
Each person must provide their certification level and number of dives to Emocean Liveaboards at the time of booking. Emocean liveaboards shall not be responsible should the customer not have the correct certification and level of competency to meet the liveaboards requirements.
The qualifications must be from a recognised dive agency such as PADI or SSI.
Dive and travel insurance is mandatory. You must provide Emocean Liveaboards with this information on the dive, travel and valid medical evacuation insurance.
Emocean liveaboards shall not be responsible for any delay, additional expenses incurred or trip cancellations or amendments and inconvenience either directly or indirectly through such acts including but not exclusive to force majeure, acts of governments, civil disturbances, equipment or mechanical failure.
You must be medically fit to participate in the activities on board the liveaboard. You will be required to complete a medical questionnaire on board. Should there be any question on your level of fitness to dive, you may be required to undergo a medical examination and all charges are to be paid by the client. Should the liveaboard deem you medically unfit to dive, no refunds will be provided.
The content displayed on our website is subject to change without notice. Emocean Liveaboards endeavours to ensure that all information is correct and accurate. We will do our best to ensure all corrections, amendments and information is updated as soon as possible. We accept all the information and imagery from our operators in good faith of accurately depicting the location and vessel.
Emocean Liveaboards is part of the Emocean Group.
The content of this site and website may not be copied, distributed, transmitted, sold, modified, displayed or reproduced in any way without our express permission in writing.
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